Manageable area
Reordering, deleting and adding items
is allowed on regular pages


Frequently asked questions

Using Online Account Manager

Q. What are the benefits of using Online Account Manager?

You can view your purchases, make payments and manage your Direct Debits online 24 hours a day, 365 days a year.


Q. How do I register for Online Account Manager?

Simply follow the instructions on the registration page, you’ll need your account number to hand.


Q. What happens if I forget my username?

Simply follow the instructions on the forgotten my username page to get a reminder of your username.


Q. What happens if I forget my password and/or passcode?

Simply follow the instructions on the forgotten my password/passcode page to reset either or both.


Q. What is my password and/or passcode?

You would have created a password and passcode when you first registered for the Online Account Manager. If you have forgotten these, click here.


Managing your account

Q. Why can’t I update my contact preferences or personal details? 

To update your contact preferences or personal details you’ll need to activate your card first. If you’re a new customer, your card will be with you within 7-10 working days of your application. To activate your card please call the activate line Charges apply see contact us for details.

Q. Making a payment

When making payments please always quote your account number, this is the 16 digit number found on the top right hand corner of your statement. You do not need to contact us to confirm receipt of payments.


You can pay your account using any one of the following methods: 

  • By Direct Debit - You can set up a Direct Debit to pay the minimum payment amount, the full balance or a fixed amount on your card automatically every month (Remember if fixed amount selected this should cover the minimum payment and if it does not, we will always collect at least the minimum payment). You can also set up a Direct Debit using the Online Account Manager under ‘Payments & transfers’. Alternatively, you can call Customer Services
  • By Internet or Telephone Banking - You'll need to provide your bank with our sort code 09-01-09, our account number 01000007, and your account number.
  • By Telephone - Call Customer Services to pay using a debit card, you can also pay using our automated service and select option 1.
  • By Post - Please send your payment at least seven working days before the payment due date. Please do not send post-dated cheques or cash. Please ensure the cheque is made payable to NewDay Ltd, with the 16 digit account number included on the first line and send to NewDay Ltd, PO Box 218, Rotherham, S98 1NS.
  • At any bank - Please make your payment by cheque or cash at least five working days before the payment due  date by using the Bank Giro Credit slip attached to your statement – your bank may charge a fee for this service. Please ensure the cheque is made payable to NewDay Ltd, with the 16 digit account number included on the first line.
  • Online – Payments can be made online by logging onto your account and selecting the option to make a payment.
  • In-store – Simply take your card into any UK Debenhams store and you will be able to pay your account using cash or a debit card.


Q. Can I change the date I pay my account?

No, NewDay are unable to change payment due dates, as they are linked to when your statement is due, which is a fixed date.


Q. How much can I pay each month?

You can pay whatever you like each month, but you must make at least the minimum payment. If you only make the minimum payment this will cost you more and it will take longer to clear your balance.


Q. What is the minimum that I have to pay each month?

The minimum payment will be the sum of (i) the amount of any Interest and Default Fees charged to your account  in that statement period plus (ii) 1% of the standard balance shown on your statement plus (iii) the amount of any arrears (which are immediately repayable) subject to this being a minimum of £5. If the total outstanding balance is less than £5, then the minimum payment due will be the total outstanding balance. If you are over your credit limit, this amount is immediately repayable too.


Q. Will it cost me more if I only make the minimum payment?

Yes. If you make only the minimum payment each month it will take you longer and cost you more to clear your balance due to incurring interest on your account.


Q. What happens if I miss a payment?

You will incur a late payment charge of £12 and interest charges, you can view other rates and charges by viewing the Summary Box. We may also provide information to credit reference agencies and this may affect your ability to obtain credit.

Failing to keep up with your repayments will also result in any promotional offers being withdrawn.


Q. Can I re-open my account if I close it?

No, if you would like a new account, please apply again.


Q. Are there any costs or charges if I decide I don’t want the card anymore?

You will not pay any costs or charges if you decide to close your account.


Q. How do I end the agreement if I decide I don’t want the card anymore?

Call Customer Services or write to us at: at NewDay Ltd, Customer Service Department, P.O Box 700, Leeds LS99 2BD


Credit Limit

Q. Why can’t I see my available to spend or my credit limit? 

You’ll be able to see your available spend and credit limit as soon as you activate your card. If you’re a new customer, your card should be with you within 7-10 working days of your application. To activate your card please call the activate line. Charges apply see contact us for details.

Q. What is a credit limit?

This is the maximum amount you may borrow on the account, including the cash limit, if any.


Q. How do NewDay decide my credit limit?

This is based on information obtained from your application and the outcome of the credit search performed with the credit reference agencies.


Q. Can I increase my credit limit? (Not applicable to Debenhams Staff)

You can request an increase to your credit limit and NewDay will then make an assessment to see if we consider an increase affordable for you. NewDay regularly review credit limits to make sure that customers have the credit limit that we believe is right for them. NewDay is committed to lend responsibly and so our lending policy ensures that our customers don't become overburdened with debt. The assessment of the limit available to our customers is based on a combination of information available from the credit reference agencies and the information that we have about how you have managed your account. You can either log on to Online Account Manager or call Customer Services to request a credit limit increase.


Q. Can I decrease my credit limit?

Yes, you can ask NewDay to reduce your credit limit to any amount, provided it is not lower than your balance. In order to do this, either log on to Online Account Manager or call Customer Services. Opening hours are: Monday to Sunday 8am to 9pm, an automated service is also available Monday to Sunday 4am to 11pm.


Q. Can NewDay increase my credit limit? (Not applicable to Debenhams Staff)

NewDay regularly review credit limits to make sure that customers have a credit limit that we believe is right for them. We are committed to lend responsibly and so our lending policy ensures that our customers don't become overburdened with credit. The assessment of the limit available to our customers is based on a combination of information available from the credit reference agencies and the information that we have about how you have managed your account.

As part of our commitment to ensure that we are lending responsibly, we conduct regular reviews of all our accounts. NewDay will provide 30 days’ notice of any change and you will have the opportunity to tell us that you do not want the increase and/or that you do not want to be considered for an increase in the future. If you do decide that you do not want the increase, we will not treat you any differently in the future.


Q. Can NewDay decrease my credit limit?

NewDay regularly review credit limits to make sure that customers have a credit limit that we believe is right for them. We are committed to lend responsibly and so our lending policy ensures that our customers don't become overburdened with credit. The assessment of the limit available to our customers is based on a combination of information available from the credit reference agencies and the information that we have about how you have managed your account.

We may decrease your credit limit if we think that your credit limit is not right for you based on the way that you use your card, or the way that you manage your account or for any other good reason. We will let you know in advance of any decrease if we can, but this will not always be possible.


Q. What happens if I go over my credit limit?

You will be charged a £12 fee for exceeding your credit limit and this will affect your credit file and may make it more difficult for you to get credit in the future. Any over limit amounts are immediately repayable. If you have any promotional offers such as 0% interest on certain purchases, your promotion will be cancelled and you will pay the standard purchase rate.


Q. What if the credit limit offered doesn’t cover the purchases in my basket, can the remainder be paid using another credit/debit card?

Yes you are able to do this in store, but not online.


Balance Transfers  (Only applicable to Credit Card)

Q. What is a Balance Transfer?

A Balance Transfer is a facility you may be offered if you are accepted for a Debenhams Credit Card. It enables you to transfer a balance held on another card(s) to your new Debenhams Credit Card.


Q. Is there a fee for Balance Transfers?

The Balance Transfer handling fee is up to 5% of the amount transferred and will be charged each time you make a transfer. NewDay will let you know the fee payable when you request a balance transfer. After a Balance Transfer has been processed, you cannot cancel it and the Balance Transfer fee cannot be refunded to you. If you exercise your right to withdraw from your credit card agreement within 14 days of receiving your card, the fee will be refunded.


Q. How can I request a Balance Transfer?

To request a Balance Transfer, your Debenhams Credit Card must be activated and you should call Customer Services on 0333 220 2518*. Please have the full details of the balances you want to transfer to hand. Opening hours are: Monday to Sunday 8am to 9pm, automated service also available Monday to Sunday 4am to 11pm.


Q. How long will it take to process a Balance Transfer?

It may take up to 10 working days to complete a Balance Transfer. You should continue making monthly repayments to your existing card providers until the transfer shows on your account with them.


Q. How much can I transfer?

You can transfer any amount from £100 up to 95% of your credit limit. All or part of the balance(s) requested may be transferred subject to your credit limit and to NewDay’s approval.


Q. Can I transfer balances from a number of financial providers?

Yes, subject to approval, you can transfer balances from a number of accounts and financial providers – providing they are UK credit card/store card balances. However, you cannot transfer balances from another card provided by NewDay Ltd. All transfers are subject to NewDay’s approval.


Q. When will interest be charged on my Balance Transfer?

Interest will be charged at the end of the promotional period and we will let you know what this is before your balance transfer is processed.


Q. What happens if I miss a payment or go over limit?

If you do not make a requested payment in full and on time or if you go over limit, your Balance Transfer promotional period will end and NewDay will start to charge interest on your Balance Transfer. We will also charge a fee for missing a payment and/or going over limit.


0% Interest Promotion


Available for new and existing Debenhams cardholders:


0% interest for 12 months from the date of purchase on furniture and bed orders over £500 available from 2nd November 2015 to 31st January 2016 (inclusive)

- or –

0% interest for 3 months from the date of purchase on all transactions over £100 available from 24th November 2015 to 24th December 2015 (inclusive).


Q. How do I qualify for this offer?

To get 0% for 12 months, spend at least £500 (after any discounts or vouchers have been applied) in a single transaction between the dates above on your Debenhams card, in-store or online on items in the following departments:

  1. 1320 - Furniture to go
  2. 1321 – Beds to order
  3. 1322 – Upholstery to order
  4. 1326 – Cabinets to order

To get 0% for 3 months, spend at least £100 (after any discounts or vouchers have been applied) in a single transaction between the dates above on your Debenhams card in store in Debenhams.


Q. What is not included in this offer?

The 0% for 12 months offer is only available when you buy furniture and beds as detailed above. It is not available for any other items.


The 0% for 3 months offer has standard exclusions which are Gift Cards, Financial Services Products (such as Travel Money), Virgin Holidays, Debenhams Flowers, Debenhams Electricals and Debenhams Curtains.


Q. How will the offer be shown on my statement?


The transaction will appear on your statement in the usual way. Balances on promotional rates will be shown on the front and back of your statement. The back of your statement will show the date that your 0% interest rate comes to an end and the interest rate that you will then pay, but please note that if you have a number of offers at promotional rates it may not show the expiry dates of all the offers, but will always show those expiring soonest.


Q. Can I make more than one purchase at 0%?

You can make as many purchases as you like, provided that they qualify as explained above and that you do not go over your credit limit.


Q. Do I have to make payments during the offer period?

Yes, you will have to make at least the minimum payment as set out in your statement each month.

Q. When does the 0% interest period end?

The 0% interest period ends 3 or 12 calendar months, (according to the offer(s) that you have) from the transaction date.  At that point, the balance will be moved to your standard purchase rate and will start accruing interest at the standard purchase rate.  You will be made aware of this in advance on your statement.

Q. What rate will I pay at the end of the 0% interest period?

You will pay the standard purchase rate on any remaining balance. This rate is shown on your statement.


Q. What happens if I do not make my minimum payment in full and on time or go over my credit limit?

If you do not make at least your minimum payment in full and on time or if you go over your credit limit your promotional rate will be withdrawn and you will pay the standard purchase rate on any remaining balance.


Q. What happens if I pay my balance in full each month via Direct Debit?

If you have an existing Direct Debit that pays your full statement balance each month, please note that this will mean that any balances on 0% will also be collected. If you want to change this, please speak to our Customer Service team.


Q. How do I change my payment method or Direct Debit details?

Please speak to our Customer Service team. You can change your Direct Debit to take the minimum amount due, the full statement balance, or you can set a specific payment each month as long as it is equal to or greater than the minimum due. 


Cards and PINs

Q. When will I get my card?

You will receive your Debenhams Credit Card within 10 working days of signing your credit agreement and the terms and conditions. If you are provided with a temporary card it will be available as soon as you are accepted for credit.


Q. How do I activate my card?

The main account holder must activate the Debenhams Credit Card before it can be used. You can do this by calling 0333 220 2518*. Opening hours are: Monday to Sunday 8am to 9pm, automated service also available Monday to Sunday 4am to 11pm.


Q. What do I do if I lose my card or it’s stolen?

As soon as you identify that your card has been lost/stolen, You should report it to us immediately on our Lost and Stolen Card Helpline. We will stop all transactions, block the card and will arrange for a replacement card to be sent to you as soon as possible.


Q. Where can I use my Debenhams Credit Card?

At over 32 million outlets worldwide, wherever the Mastercard logo is displayed.


Q. How will I know that my card is a Chip and PIN card? (Only applicable to Mastercard)

Your Debenhams Credit Card will be sent to you with accompanying information to state that it is Chip and PIN. We will also provide you with essential information about using Chip and PIN.


Q. When will I get my PIN? (Only applicable to Mastercard)

You will receive your PIN within 7 days of signing your agreement. This will be sent in the post to the billing address of your Debenhams Credit Card.


Q. How do I change my PIN? (Only applicable to Mastercard)

You can change your PIN at any cash machine displaying the Mastercard logo. Simply insert your Debenhams Credit Card, type in your PIN, select PIN Services and follow the simple instructions.


Q. What if I forget my PIN or get it wrong? (Only applicable to Mastercard)

You'll have three chances to enter your PIN correctly when you're trying to pay. If you enter it incorrectly three times in a row, your PIN will be locked and you'll need to call Customer Services to request a new PIN. Opening hours are: Monday to Sunday 8am to 9pm, an automated service is also available Monday to Sunday 4am to 11pm. You will receive your PIN reminder within 7 days, and you will need to unlock the PIN at an ATM.


Q. If I lose or forget my PIN, how do I get a PIN reminder? (Only applicable to Mastercard)

You'll need to call Customer Services to request a PIN reminder. Opening hours are: Monday to Sunday 8am to 9pm, automated service also available Monday to Sunday 4am to 11pm. You will receive a PIN reminder within 7 days.


Q. When will I get my PIN reminder? (Only applicable to Mastercard)

You will receive your PIN reminder within 7 working days, and you will then need to unlock the PIN at an ATM.


Q. Will I need to use my PIN when buying online, over the phone or via mail order? (Only applicable to Mastercard)

No, you would only need to enter your PIN when purchasing in store. You may be asked to enter the 3 digit security code shown on the back of your card when purchasing online.  Remember never reveal your PIN to anyone.


Q. Can I use my Chip and PIN card abroad? (Only applicable to Mastercard)

Chip and PIN has been introduced in most countries. Where this is not the case, you will be asked to sign a receipt. Therefore it is very important you still sign the back of your card as soon as you receive it.


Q. Can I apply for an additional cardholder on my account?

Yes, you can add up to three people to your account at no extra cost. Additional cardholders must be over the age of 18, be your partner, spouse or a close relative, a permanent UK resident and live at the same address as you. You will be responsible for all use of the card by the additional card holders; they will also share your credit limit.  You can request for any additional card holders to be added to your account when you first apply. If you are already a cardholder and wish to add someone to your account please log onto Online Account Manager or speak to Customer Services. Opening hours are: Monday to Sunday 8am to 9pm, automated service also available Monday to Sunday 4am to 11pm.


Protecting you and your card

Q. How can I protect my card from fraud and misuse?

To avoid your card and account falling into the wrong hands, you should activate your card and sign the back of it as soon as you receive it.

If you already have your Debenhams Credit Card, please memorise and destroy your PIN as soon as you (or your additional cardholder) receive it, and do not write it down unless you do it in such a way that it would be impossible for someone else to recognise it. If you change your PIN, make sure you choose it carefully. Never give your PIN to anyone else and don’t allow anyone else to see your PIN when entering it at a Chip and PIN terminal. If you have reason to suspect that someone has unauthorised access to your account, you should report it to Customer Services immediately by calling 0333 220 2518*. Opening hours are: Monday to Sunday 8am to 9pm, an automated service is also available Monday to Sunday 4am to 11pm.


Q. What should I do if I don’t recognise a transaction on my account?

Please contact Customer Services straightaway. Opening hours are: Monday to Sunday 8am to 9pm, automated service also available Monday to Sunday 4am to 11pm.


Q. How do I report my card lost or stolen?

You should report it to us immediately on our Lost and Stolen Card Helpline . We will stop all transactions, block the card and will arrange for a replacement card to be sent to you as soon as possible.


Q. What do I do if I suspect fraud on my account?

Contact Customer Services immediately so that we can investigate this for you. Opening hours are: Monday to Sunday 8am to 9pm, automated service also available Monday to Sunday 4am to 11pm.


Q. In what circumstances will NewDay suspend use of the card?

NewDay may at any time suspend your right to use the card or the account; we may do this where we reasonably consider that this is necessary because of reasons relating to the security of your card or account; suspected unauthorised or fraudulent use of the card; or if you have broken the terms of your agreement.


Rates and charges

Q. What is estimated interest?

The estimated interest amount gives you an indication in advance of how much interest you could be asked to pay on your next statement and will help you manage your finances more effectively.

The estimated amount is based on the following assumptions:

  • You only pay the minimum payment amount shown on your statement.
  • Your balance doesn't increase before your next statement date due to any more purchases, cash advances, Balance Transfers or Money Transfers.
  • The minimum payment is applied to your account on the due date.
  • The way we calculate interest doesn't change and the interest rate(s) (which can vary) used in the calculation are the same at next month's statement date as they are now.
  • The amount takes no account of any delayed payment promotions we may offer in the period ahead.


Q. Will I be charged extra for using my card abroad? (Only applicable to Mastercard)

You can make purchases at over 32 million places worldwide, wherever you see the Mastercard logo. Please note that occasionally, for fraud prevention and security purposes, transactions may be declined or referred when your Card is used abroad. NewDay Ltd adheres to a number of financial sanction regimes which may affect your ability to use your Card abroad. For details of any current restrictions, you should contact us before travelling. All transactions in currencies other than sterling will be converted into sterling on the day they are added to your Account at the Payment Scheme Exchange Rate (at the date and time the transaction is processed) together with the Non-Sterling Transaction Fee (2.75%). The Payment Scheme Exchange Rate used may differ from the rate when the transaction was made as exchange rates vary on a daily basis. The Payment Scheme Exchange Rate used when such transactions are made and the amount of the transactions in sterling following application of the exchange rate will be set out in your statement. For an indication of the Payment Scheme Exchange Rate you can visit www.mastercard.com.


Q. What do NewDay mean by APR?

It means the Annual Percentage Rate and is the annualised cost of credit; it also includes any fees, such as an annual fee, but not default charges. The APR is to help you to compare the cost of credit.


Q. Where can I find my APR?

The APR applicable to your account will be shown on your credit agreement.


Q. Can I withdraw cash on my card? (Only applicable to Mastercard)

Cash withdrawals are available on the Debenhams Credit Card. You are able to withdraw cash from any cashpoint that displays the Mastercard logo. There is a cash advance fee of 3% of the amount of the transaction or £3 (whichever is greater) every time you withdraw cash. There is no interest free period on cash withdrawals.


Q. Can I use my card for gambling online? (Only applicable to Mastercard)

Yes, however please be aware that these are treated as cash transaction and the appropriate fees and interest will be charged on this type of transaction.


Q. Can I purchase travel money or travellers cheques using my card? (Only applicable to Mastercard)

Yes, however please be aware that these are treated as cash transaction and the appropriate fees and interest will be charged on this type of transaction.

Debenhams Cardholders will receive preferential rates on travel money purchased at Debenhams Travel Money Bureaus. Visit Debenhams.com/travelmoney for details or your local Travel Money Bureau in store to receive your discount.


Q. When does NewDay charge interest? 
Interest is calculated from the date the transaction is added to your account until the balance is repaid in full unless you have a promotional offer in which case we will tell you how we charge interest on this at the time.


Q. Why would NewDay change my interest rate?

NewDay may change interest rates for the reasons set out in the terms and conditions. This could, for example, be to reflect rate moves in the market, increases in our operating or funding costs or if your personal circumstances change. We will always give you at least 30 days’ notice in writing of an interest rate increase and another 30 days to tell us that you would like to close your account and pay down the balance at the existing rate.


Q. What other charges may be applied to my account?

You can view other rates and charges on your credit agreement.


Q. How much will I have to pay to my account each month?

The minimum payment will be the sum of (i) 1% of the Standard Balance shown on your statement (including the interest, Default Fees and arrears) plus (ii) the amount of any interest, and Default Fees charged to your Account in the current Statement Period plus (iii) the amount of any arrears (which are immediately repayable), subject to this being a minimum of £5. If the total outstanding balance is less than £5, then the minimum payment due will be the total outstanding balance. If you are over your credit limit, this amount is immediately repayable too.


Q. How are payments applied to my account?

If you do not pay the account balance in full in any month, NewDay will apply your payment to the statemented transactions as follows:

  1. It will be allocated to the different amounts of your outstanding statemented balance that are charged at higher interest rates before those that are charged at lower interest rates.
  2. If interest is charged at the same rate on different amounts, we will apply your payment to the different amounts in the following order: cash transactions, money transfers, payment protection insurance premiums, balance transfers, other promotional transactions, purchases and other transactions. If you have more than one promotional transaction at the same rate, your payment will be applied first to the promotional transaction that has the earliest promotional period start date.

Where an account fee is charged in connection with a transaction or promotional transaction, it will be applied by reference to that transaction type. Otherwise it will be applied after other transactions as set out in 2) above. We will apply any remaining payment to transactions not yet shown on your statement in the same order as set out above.


Q. What should I do if I am experiencing financial difficulties?

If you are having difficulties with your repayments please call NewDay Customer Services as early as possible and we can suggest ways to help. Opening hours are: Monday to Sunday 8am to 9pm, automated service also available Monday to Sunday 4am to 11pm.


Statements

Q. When will I get a statement?

You will receive a statement once a month, when there is any movement on the balance on your account. Your statement date will be determined by NewDay and you can find out this date by contacting Customer Services.


Q. Can I change the date I receive my statement?

No, your statement date is fixed and will be the same each month.


Q. What are eStatements?

eStatements give you the same information as paper statements, but you view them through the Online Account Manager rather than receiving a paper copy by post.  To sign up for eStatements - sign in to the Online Account Manager to update your preferences under ‘Account settings’.  You can view, print and download your eStatements as and when it suits you. eStatements are free, completely secure and come in the same format as your paper statement.  You will receive a reminder email each month to let you know that your eStatement is available which you can download and save at your convenience. eStatements are more secure - there is no need to file or shred old statements


Reward Points

Q. How many Reward Points will I earn each time I use my Debenhams Credit Card?

You’ll earn Debenhams Reward Points with every purchase. You’ll collect 3 points for every £1 you spend on your Debenhams Credit Card at Debenhams, and 1 point for every £2 you spend when you make a purchase on it anywhere else.

Your Debenhams Credit Card is accepted at over 36 million places around the world whenever you see the Mastercard logo, so you have plenty of opportunities to build up your points! And remember, the more you use your Debenhams Credit Card, the more Reward Points you’ll earn. 


Q. How often will I receive Reward Vouchers?

Every 3 months we'll automatically convert the Reward Points you've collected by spending on your Debenhams Credit Card into Reward Vouchers. Reward Vouchers are sent out in January, April, July and October and will be issued in conjunction with your Debenhams Credit Card statement. These are valid until the date stated on your voucher and can be used to treat yourself in any UK Debenhams store when you pay with your Debenhams Credit Card. Please note that Reward Voucher cannot be used in respect of financial services, purchases of gift cards and vouchers or at Debenhams food outlets.


PPI Complaints

Q. What is Payment Protection Insurance (PPI)?

PPI is a type of insurance sold alongside financial products such as credit cards, loans and other finance agreements so that payments are made if the borrower is unable to make them due to sickness or unemployment.

If you had PPI on your account your policy was provided through Santander. To find out more about PPI, including how to make a complaint if you wish to do so, please visit the Santander website.


Q. Want to find out more about PPI?

You can also call on 0800 171 2171 (Calls from UK landlines and mobiles are free)
Opening hours from  29/08/2017 are 8am - 8pm Monday to Friday and 8am – 4pm Saturday

Or write to:

PPI C1
Santander
9 Nelson Street
Bradford
BD1 5AN


Contact us

Q. Who are NewDay Ltd and how do I contact them?

NewDay Ltd issue and operate the Debenhams Credit Card and store cards.

Key facts about NewDay Ltd:

Contact address: Customer Services, NewDay Ltd, PO Box 700, Leeds, LS99 2BD.

Credit is provided by NewDay Ltd. NewDay Ltd and NewDay Cards Ltd are companies registered in England and Wales with registered numbers 7297722 and 4134880 respectively and together form part of the NewDay Group of Companies.

The registered office for these companies is: 7 Handyside Street, London, N1C 4DA. NewDay Ltd and NewDay Cards Ltd are authorised and regulated by the Financial Conduct Authority with numbers 690292 and 682417 respectively. NewDay Ltd is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 (Ref no: 555318) for the provision of payment services. The NewDay trademarks are used by NewDay Ltd under licence from NewDay Cards Ltd.

NewDay Ltd and NewDay Cards Ltd. are registered with the Office of the Information Commissioner – New Day Ltd Data Protection Register Entry Number Z272680X.  NewDay Cards Ltd – VAT Registration Number 100 1745 76

NewDay Ltd is a member of the Finance and Leasing Association (FLA) and subscribes to the FLA’s Lending Code. NewDay Ltd also adheres to the Standards of Lending Practice which are independently monitored by the Lending Standards Board. For further information, or to see a full copy of the Standards of Lending Practice, please visit www.lendingstandardsboard.org.uk.

If you'd like to find out more, please visit newday.co.uk